Flat rates for deliveries:
International orders are delivered using DHL.We can provide a tracking number upon request.
Please note on all shipments if any customs/duty charges are issued they will have to be paid on delivery-it is the customer’s responsibility to pay for these charges.We cannot calculate nor control these fees, which are not included in your order total as these are charges that are dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.Sometimes they are not even charged but again we do not have a control if you will be charged or not. Payment of these charges is necessary to release your order from customs.Our courier, DHL, will contact you locally with details of any import duty to pay. Please note-Any goods returned, due to custom charges not being paid will be refunded minus associated charges.
We do not provide refund on the goods sold on Lacquer Embassy. Goods once sold through the website can only be exchanged for replacement or a store credit if they meet our terms and conditions. We accept only exchanges and provide store credit on items (except reduced or sale items) that are in their original condition (new, unused, unworn, unaltered or unwashed) within 48 hours of receiving your order.
If you are not satisfied with the product received by you and is faulty or damaged please let us know via email. Any pictures attached would speed up the process. We shall see if we can replace the product depending on stock and availability. If we are unable to replace the product or remedy the fault then we will refund the money happily once the garment reaches us back. All returned items will be credited to the account from which the original purchase.The amount will be refunded within 7 working days through relevant payment mode.
Lacquer Embassy is not responsible for shipping costs that may incur regarding the return of a product.
Please note that Lacquer Embassy will not refund any additional duties, taxes, or any additional charges, that may incur.